Arizona Lemon Laws for Used Vehicles

Step 1. Vehicle owners will have to provide written proof supporting their claims to ownership of a lemon.

Step 2. In addition to the paperwork, consumers should also be prepared to prove instances where no paperwork is generated (i.e. the brakes locking, having to take a cab due to the vehicle stalling, correspondence). This can be accomplished by starting and maintaining a written log of such events early on. Each entry should be dated and the log itself should be updated as events occur

Step 3. The Arizona Lemon Laws insist that a manufacturer be given fair opportunities to repair the warranty nonconformity. This means that initial contact concerning this matter should be done immediately upon realizing a serious warranty defect exists. Consumers should put their complaint in writing then send it using registered mail with a return receipt request. It should be noted that if a consumer does not plan on issuing a Notice to Repair, Replace, or Repurchase later in the process they must do so during this initial complaint.

Step 4. Some manufacturers will list a 16 C.R.F. 703 compliant dispute settlement process in the warranty for occasions where a lemon may have been sold. If this is the case, a consumer must participate in such a program before they are legally allowed to pursue the matter further. Consult the warranty to see if this obligation exists in your case.

Step 5. Consumers may wish to (and have the right to) pursue an additional arbitration program if they are dissatisfied with the warranty listed manufacturer process or have exhausted various negotiation attempts. Such arbitration may be found at the local Better Business Bureau and one may begin the process online. The Better Business Bureau’s online Auto Line Program is in place for such matters however not every manufacturer will participate in it.